PRIVACY POLICY
Why we have a privacy policy and how to get in touch about your data is all explained here on this page.
Blake Consultancy is committed to complying with the UK’s Data Protection law and the EU General Data Protection
Regulation (GDPR) for the protection of personal data, as well as the principles of data security in the
configuration of our services. If you have any questions about this privacy notice or how we use your personal
data, please contact our compliance team:
In Writing:
Blake Consultancy
Office: 02074594199
17 SAVILE ROW
W1S 3PN
MAYFAIR
LONDON
By Email: info@blake-consultancy.com
Overview: What data is being collected and processed?
Like all companies, we collect and hold data provided to us in exchange for services. ‘Services’ means paid for
services or products, sending requested information (such as a quote or a download resource) or responding to
contact form submissions. You can opt-out and withdraw consent or ‘ask to be forgotten’, at any time.
In order to enter into an agreement with Blake Consultancy, we will collect, store and use elements of your
personal data. The processing of this personal data is a contractual requirement and is necessary by Blake Consultancy in order to administer your account and to provide the products and services you have requested
from us.
When you approach Blake Consultancy to engage in our services, we will ask your consent to collect and process
your personal data. Failure to provide this consent and/or personal data may mean we will be unable to execute
the contract and will result in termination of our services.
When engaging Blake Consultancy Online, you will usually need to disclose to us some or all of the following:
Name
Email address
Place of work or Company name
Location
Reasonable contextual information to assist with providing relevant information
We will also monitor, record, store and use any telephone, email or other electronic communications with you for
training purposes so that we can check any instructions given to us and to improve the quality of our customer
service.
Any personal data we collect from you may be transferred outside the European Economic Area as our website is
hosted on an American company. This company, HubSpot inc., holds Privacy Shield certification with the U.S.
Department of Commerce which ensures that adequate safeguards are in place when we transfer personal data from
the EU to the US.
Specifics
Website Cookies
These help improve your experience on our website and help us share communications with you that are more
relevant.
Our website holds cookies in order to ensure the best browsing experience and help us make sure we share
relevant marketing information.
Direct Marketing Communications
We strive to make sure we provide only interesting and relevant marketing communications. And you can opt-out at
any time.
If you have chosen to opt-in to our direct marketing communications, we will use your information to tell you
about products and services available from us which may be of interest to you. We may also use your information
to tell you about products and services which we can introduce from selected businesses.
To help make our emails more interesting and relevant, we often receive a confirmation when you open an email
from Blake Consultancy if your computer supports such capabilities.
You have a right to opt-out of our direct marketing communications at any time. You can opt-out by following the
Unsubscribe instructions at the bottom of the communication or by emailing info@blakeconsultancy.co.uk
Legal basis for processing Personal Information
Our legal basis for collecting and using the personal information will depend on the personal information
concerned and the specific context in which we collect it. However, we will normally collect personal
information from you only where we have your consent to do so, where we need the personal information to perform
a contract with you, or where the processing is in our legitimate interests and not overridden by your data
protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to
collect personal information from you.
If we collect and use your personal information in reliance on our legitimate interests it would be for four
reasons:
As customer we process your data to keep you up to date with our products, services and information around
inbound and HubSpot
As someone active in the sales process, for example request a quotation, we process your data to keep you up to
date with the sales process, our products, services and information around inbound and HubSpot
As someone who has shown interest in our services, HubSpot or inbound, by taking an action such as downloading
an ebook on the subject, we process your data to keep you up to date with our products, services and information
around inbound and HubSpot
As a prospect who we genuinely believe would be interested in our services we process your data to keep you up
to date with our products, services and information around inbound and HubSpot
You may withdraw your consent by: (1) using the ‘unsubscribe’ button link attached to all our communications to
you; (2) calling our telephone number at +44 (0)203 728 4300; (3) sending an email to info@blakeconsultancy.co.uk
Links to websites of other providers third parties
We don’t control websites which aren’t our own but we may link out to them, so please check their privacy
policies before giving them any information.
Please note that this data privacy notice only applies to Blake Consultancy and we are not responsible for, and
have no control over, information that is submitted to or collected by third parties, such as those where our
website may provide links and banner advertisements to third party sites. Since we do not control those
websites, you are responsible for reviewing and abiding by the privacy policies of these third-party sites to
ensure they comply with the applicable data protection regulations.
How long will the data be stored for?
We only hold your data for as long as we think is fair. And you can ask us to delete your data at any time.
Where possible, Blake Consultancy will take steps to erase any personal data that is no longer necessary for the
purposes for which it is collected or otherwise processed, or if you have withdrawn consent for its processing
and retention.
As a general rule, if you enter into or took steps to enter into a contract with Blake Consultancy, we will
store the data for period of seven years for compliance with our general legal obligations and for the exercise
or defence of any legal claims.
Under the GDPR, you have the right to ‘block’ or request the deletion or removal of personal data to prevent
further processing. This right to erasure is also known as ‘the right to be forgotten’. Specific circumstances
in which you can request the deletion or removal of personal data includes:
Where the personal data is no longer necessary for the purposes for which it is collected or otherwise processed
Where you withdraw consent
When you object to the processing and there is no overriding legitimate interest for continuing the processing
Where the personal data was unlawfully processed (i.e. otherwise in breach of the GDPR)
Where the personal data has to be erased in order to comply with a legal obligation
In case a deletion is not possible due to legal, statutory or contractual retention periods, or if it requires
disproportionate efforts or prejudices your legitimate interests, the data will be blocked instead of deleted.
Sharing of data with other data controllers & processors
In short, we don’t unless we legally have to (e.g. fraud prevention).
Here at Blake Consultancy we take your privacy seriously and the information we hold about you is confidential.
We will only disclose it outside Blake Consultancy when:
you have given us your consent to do so
it is necessary for the performance of an agreement/contract of which you will be made aware
in order to obtain professional advice (e.g. legal advice)
we or others need to investigate or prevent crime (e.g. to fraud prevention agencies)
the law permits or requires it
regulatory or governmental body requests or requires it, even without your consent, or
there is a duty to the public to reveal the information
In order to administer your contract, we may need to share some of your personal information with other data
controllers & processors. This processing is necessary for the purposes of delivering specific services to you.
Other data processors which we may share this information with may include:
Credit reference agencies
Claims handling and fraud prevention agencies (to investigate or prevent crime)
Companies House for submitting tax returns and confirm your details
Third parties whose software we are using to process your tax returns or payroll information
Fraud Prevention
Our responsibilities in terms of fraud prevention.
If you give us false or inaccurate information and fraud (in any form) is identified, details will be passed to
the fraud prevention agencies. We and other organisations may also share, access and use this information to
prevent fraud and money laundering, for example when:
managing credit and credit related accounts or facilities
recovering debt
checking any details that may be provided to us during the course of engaging in business with us
In addition, law enforcement agencies may access and use this information.
Protecting your privacy
This is how we will protect your data.
In order to protect the personal data collected from you by Blake Consultancy against accidental or deliberate
manipulation, loss, destruction or the access of unauthorised persons, technical and organisational security
measures are constantly improved as part of our technological development. In addition, our employees,
subcontractors and other support staff are obligated to observe confidentiality and data privacy.
Any access to your data that is stored at our company only takes place through an encrypted connection. By using
the most up-to-date firewall systems, we provide the best possible protection for your data. Our website, as
well as our internal Customer Management System (CMS) is encrypted using a SSL/TSL (Secure Sockets Layer/
Transport Layer Security) connection. SSL is an industry standard and is used by millions of websites in the
protection of their online transactions with their customers.
Wherever possible, we have tried to create a secure and reliable website for our users. However, you recognise
that your use of the internet and our website is entirely at your own risk and we have no responsibility or
liability for the security of personal information transmitted via the Internet.
All passwords and usernames allocated to you must be kept secret and must not be disclosed to anyone without our
prior written authorisation. You must not use any false identity in email or other network communications and
you must not attempt or participate in the unauthorised entry or viewing of another user’s account or into
another system.
Breaches
What happens in the event of a security breach?
If at any time we become aware that your data has been compromised, or that a breach of our systems and controls
has occurred, which has an impact on the security of your data, we will notify the Information Commissioner’s
Office, and you, without undue delay.
Subject Access Requests
You can request a copy of the data we hold on you at any time and will provide it within 1 month of receiving
your request in writing, if not sooner.
You have the right to request access to a copy of the personal information that we hold about you. This is also
known as a ‘Subject Access Request’. This information is provided to you free of charge however, we can refuse
to respond or charge a ‘reasonable fee’ of £10 Inc. VAT when a request is manifestly unfounded, excessive or
repetitive.
We will provide this information in a structured, commonly used and machine-readable form such as a CSV file or
PDF file where possible. This allows you to move, copy or transfer personal data easily from one IT environment
to another in a safe and secure way, without hindrance to usability. Where possible, we will provide this
information via remote access to a secure self-service system, such as our Customer Account area, which would
provide you with direct access to your information.
If you would like to submit a Subject Access Request, please contact our compliance team in writing to:
Blake Consultancy
Office: 02074594199
17 SAVILE ROW
W1S 3PN
MAYFAIR
LONDON
By Email: info@blake-consultancy.com
We will respond to your request without delay and at the latest, within 1 month of receipt of your request.
Rectifying or Updating Personal Data
You can tell us to update or correct information you suspect is wrong, at any time.
If you believe the personal data we hold about you is inaccurate or incomplete, you have the right to
rectification. You can let us know about any changes to. Where possible, we will also inform any third parties
to whom we have disclosed the personal data in question to so they can rectify their records.
We will typically respond to your request within one month, although this can be extended by two months if your
request for rectification is complex.
Withdrawing Consent
We may use your data for an amount of time which you feel is a little too long. It’s only because we think
that’s because we can still be of service to you. If you don’t agree, you can withdraw consent.
If we are processing any of your data by using consent as the lawful basis for processing, you have the right to
withdraw your consent for us to collect, process and store this data at any time. If you wish to withdraw your
consent, please confirm this in writing to our Data Protection Officer:
Blake Consultancy
Office: 02074594199
17 SAVILE ROW
W1S 3PN
MAYFAIR
LONDON
By Email: info@blake-consultancy.com
Please note, by withdrawing consent, Blake Consultancy may be unable to execute the contract that you have
entered into with us and will result in termination of our services. The withdrawal of consent does not affect
the lawfulness of processing based on consent before its withdrawal.